Policies

Our Employees & Customers Safety Is Our Top Concern Please Take Notice To Our NEW COVID POLICIES 

What We're Doing: We have reconfigured our seating upstairs and downstairs to allow plenty of room between guest for proper social distancing, Limited Ticket Sales On ALL Cruises, Additional hand washing areas setup on dock and on boat. Additional Cleaning routines before, during and after ALL Cruises. 

What We AsK Of You: We Strongly Encourage You To Wear A Face Mask while On dock & On Boat Either Deck, We Strongly Enocurage You To Make Reservations. We ask that you don't move tables or chairs and properly stay 6 ft apart from other guest not in your party. We ask that you be patient with us as we continue to put your helath and safety first while operating our cruises during this time.

Covid 19 policy- You must have a mask, if you are not feeling well stay home. Please don't move table or chairs everything is set up acccording to CDC guidelines.  As we board the boat please have everyone in your party together.

The Canandaigua Lady is subject to cancellation due to high winds, weather related activity or any instance.

If passengers cancel or if the Canandaigua Lady cancels, we do not offer refunds but we will give you a rain check that does not expire. If you cancel the day of for a meal cruise without 24 hour notice or are a no show you will only be rain checked the excursion portion for the cruise.

The Canandaigua Lady is not responsible for any lost or stolen rain checks, gift certificates or excursion passes.

Online convenience fees are non-refundable.

Outside food and beverage is not permitted on the Canandaigua Lady.  Snacks and drinks are available for purchase.

The customer shall indemnify the Canandaigua Lady and any affiliates, their officers, shareholders, employees, agents or contractors and hold them harmless from any and all damages, liability, cost or expenses of any nature that may arise from or out of the event, including property damage, theft and personal injury.

 

Thank you for your understanding!